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Home > Privacy Policy

Privacy Policy

This Privacy Policy describes how York Barbell Co. Ltd. (”York Barbell”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.yorkbarbell.ca (the “Site”) owned and operated by York Barbell Co. Ltd.; or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 26, known as the General Data Protection Regulation (the “GDPR” as enshrined in the Data Protection Act 2018.

PERSONAL INFORMATION WE COLLECT AND USE

When you visit the Site, we may collect certain data about you, The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

We may collect personal information when you/we

  • Create an account
  • Search for a York Barbell location or product
  • View/use our products and services
  • Provide purchase/order information
  • Request a quote
  • Screen our orders for potential risks or fraud prevention
  • Sign-up to receive marketing emails such as newsletters, offers and promotions
  • Enter a contest or participate in a promotion
  • Apply for a job at York Barbell
  • Participate in our surveys
  • Contact us with a comment, question, or complaint

Create an Account: You do not have to create an account to visit or use our Site, including when you make an online purchase. However, to access certain services on our Site, you may be required to create an account and provide personal information such as your name, email address, mailing address, phone number, company name (if applicable), as a username and password that you create, and security questions. We use this information to create and administer your online account. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.

Search for a Product/Location: With your consent, we may collect information about your location when you use one of our location-based services on our Site, such as to find a product or retail location near you and to surface relevant marketing offers. You may limit our access to your location information by adjusting the permissions on your web browser.

Providing Products and Services: We use information provided by you to fulfill any orders placed through the Site, including processing your payment, processing your order, to send notifications to you about your account, purchases, returns, exchanges or other transactions, to create or manage your account, arrange for shipping, and any returns or exchanges and to enable you to post reviews.

Purchase/Order Information: When you purchase a product through our Site, we (or our authorized third-party payment processor) may collect information such as your first and last name, company name (if applicable), email address, phone number, billing and shipping address, and payment information (including your billing address and credit card information) in order to process the transaction and deliver your order.

Request a Quote: When you request a quote through our Site, we may collect information such as your first and last name, company name (if applicable), email address, phone number, and shopping information including the items you view and put in your cart.

Screen Our Orders for Potential Risks or Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.

Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. If you sign-up to receive email marketing communications, we may collect your first and last name, province/postal code and email address to send you newsletters, offers, promotions, and updates. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us.

Contests and Promotions:  If you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required to administer your participation in the contest or promotion, including to deliver a prize to you.

Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us understand our users and to enhance our Site as well as our products and services.

Contact Us: We use your personal information to provide you with customer support and improve our Services, including the information you choose to include in communications with us, for example, when sending a message through the Services. When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your first and last name, company name (if applicable), email address, telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and products.

WHO WE SHARE PERSONAL INFORAMTION WITH

We share information with third parties to provide you with better Services and to help us achieve any of the uses describe above.

We will not sell or share your information with other third parties without your consent, except as set forth below, if the law requires or permits it, if it is required for any legal proceeding and to prove or protect our legal rights.

  • Affiliates:  With your consent, we may share and analyze personal information across our affiliates and brands in order to better understand and tailor communications to our customers, and help us create products, new services and experiences. To opt-out of the use of your information for such purposes, please send a request using any of the methods set forth in the “Contact Us” section below. 

Service Providers:  Your personal information might be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as hosting the Site, processing payments, and providing advertising and marketing services. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes.

Your personal information may be maintained and processed by us, our affiliates, and other third-party service providers in Canada, the U.S., or other jurisdictions. Such jurisdictions may not have the same data protection laws as the jurisdiction in which you provided the information. When we transfer your information to other jurisdictions, including to jurisdictions outside of the province in which you reside (which may include transfer outside of Quebec for Quebec residents), or Canada, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws. By submitting your information to us, you agree to this transfer, storing, and processing.

  • Legal and Compliance: We and our Canadian, U.S. and other foreign service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
  • Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of York Barbell or as part of a corporate reorganization or other change in corporate control.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

INFORMATION ABOUT OUR SITE

  • Visiting Our Site: We automatically collect information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels and similar technologies (“Cookies”), discussed further below. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your Internet Protocol (IP) address and other information regarding your interaction with the Services. We use this information to help us understand our Site activity and to monitor and improve our Site.
  • Cookies: A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
    • We use the following types of cookies on our Site:
      • Functional cookies: are used to remember the selections you make on our Site so that your selections are saved for your next visits;
      • Analytical cookies: allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long stay on our Site, etc.; and
      • Targeting cookies: collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you.
  • Analytics: We also use Google Analytics or other third parties to help us understand how our customers use the Site (such as the pages most read, time spent, search terms and other engagement data).  These third parties may use cookies and other tracking technologies. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. You can also obtain additional information on Google Analytics’ data privacy and security at the following links:
  • Third-Party Links:  Our Site may contain links to other websites that York Barbell does not own or operate. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every third-party website you visit.

HOW WE PROTECT YOUR PERSONAL INFORMATION

While we take all reasonable precautions to ensure that user information is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user information beyond what is reasonably practical.

We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

YOUR GDPR RIGHTS

Under the GDPR, you have the right to be informed, access, rectification, erasure, restrict processing, data portability and to object. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CHILDREN

We do not knowingly collect any personal information about children under 14 years of age. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. Or if we learn that we have collected personal information from a child under 14 years of age, the personal information will be deleted as soon as possible.

We do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 14 years of age.

HOW TO ACCESS, MODIFY OR DELETE PERSONAL INFORMATION

Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control. If you would like to know if we have collected your personal information, would like to access your information, or if you would like your information to be deleted or modified in any way, please email or write to us at the “Contact Information” set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.

HOW LONG WE STORE PERSONAL INFROMATION

User information will be stored only until the purpose the personal information was collected for has been achieved, or as otherwise required to meet legal or business requirements.

You will be notified if your personal information is kept for longer than 12 months.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law. We recommend that our users periodically review or Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

INFORMATION ABOUT OUR PRIVACY GOVERNANCE POLICIES AND PRACTICES

We are committed to protecting personal information and have implemented a comprehensive set of policies and practices that govern our treatment of personal information. These policies and procedures include, among other things, the following:

  • We have implemented policies and procedures to protect personal information in our custody and control from unauthorized access, use or disclosure.
  • We have implemented processes to respond to data subject requests and complaints in a timely and effective manner.
  • As set out above, we have implemented a framework for the retention and destruction of personal information to ensure compliance with legal obligations, and to securely destroy personal information once no longer required.
  • We have designated a Privacy Officer who is responsible for overseeing the York Barbell’s compliance with privacy legislation.
  • We have implemented a privacy framework that defines the roles and responsibilities for our employees with respect to the treatment of personal information.

We provide our employees with regular privacy training and awareness.

CONTACT INFORMATION

If you have any questions or comments about this privacy policy or the manner in which we or our service providers (including our service providers outside Canada) treat your personal information, or to request access to our collection of your personal information, please contact our Privacy Officer Anabel Castillo at: privacy@yorkbarbell.ca or write to:

York Barbell Co. Ltd.
1450 South Service Road West,
Oakville, Ontario, Canada
L6L 5T7